Español

SUPPORT

Selling your device, made simple.

Find answers about your quote, delivery and what happens next.

Get a quote →

Quotes and assessments

How do I sell my device to GSM?

Choose your device online and describe its condition. If pricing is available, you will see a quote; otherwise, we will register a request for a staff assessment. The purchase is confirmed after the device is inspected.

Which devices can I sell?

Check the form for available iPhone, iPad, game console and laptop models. Laptops require a staff assessment. Contact us if you cannot find your device.

How long is my quote valid?

Automatic quotes are valid for 72 hours from issue. The amount is subject to inspection and the device matching the information you provided.

Why does my request need store approval?

Pricing may be unavailable for that combination, or we may need to review damage, faults or device information. A pending assessment is not a purchase offer. We will communicate your valuation once it is confirmed.

How will I receive my valuation?

Enter your phone number correctly. New quotes and confirmed valuations may be sent by WhatsApp. Keep your reference number and private receipt link as well. If a notification does not arrive, contact us with your reference number.

Delivery and UPS shipping

Can I bring my device to a store?

Yes. Arrange delivery with GSM in Flagler, Miami, or Hialeah. See the addresses below and contact us to confirm availability before visiting.

How do I prepare my shipment?

If your quote offers UPS shipping, open “Prepare UPS shipping / track package”, enter your address and package details, and review the cost before accepting it. Do not ship your device until you have the label and instructions.

Is shipping free?

The UPS cost is displayed before the label is created. The amount you accept is deducted from your final payment. Checking a rate does not purchase a label; accepting and creating it does incur the shipping charge.

Where can I track my package?

Use the shipping link in your request or receipt to view the label and available tracking. If you need help, send us your reference number.

How should I prepare my device?

Back up and remove your data, accounts and activation locks before handing over the device. Remove any physical SIM and pack the device securely so it is protected and cannot move. If a fault prevents you from erasing data or removing an account, tell us before shipping.

Inspection, payment and help

What if the condition does not match my quote?

GSM checks the model, storage and condition. If the offer changes, we will communicate the revised valuation for your confirmation before completing the purchase.

How do I confirm my payment?

The final payment is determined after inspection and purchase confirmation, less any accepted shipping cost. Contact GSM with your reference number to confirm your payment method, status and details.

What if I entered incorrect information?

Contact GSM with your reference number and explain what needs correcting. Changes to device information may require a new valuation and confirmation.

Where can I read the purchase terms?

Before submitting your request, you will see the terms link and acceptance checkbox. You can also open the terms from the link at the bottom of this page.